ShoreWare Director is a web based administration and maintenance tool that lets you manage your ShoreTel system from anywhere on your IP network or via web if access is provided. The ShoreTel system has a unique distributed call control architecture as well as a suite of voice applications that provides a single image system for all users across all sites. Gone are the days of having PBXs, voice mail systems, automated attendants, or ACD systems each with their own dedicated management interface. ShoreWare Director lets you manage, from a single web management interface, all your users and trunks, including the call control features, and all the voice applications (voice mail, automated attendant, workgroups, call detail recording, unified messaging; and desktop call control).

The main ShoreWare server hosts the web site for ShoreWare Director using Microsoft Internet Information Server. When you launch a web browser and navigate to the ShoreWare Director web site, the server provides HTML web pages from which you can add to, delete from, and edit the configuration of the system. When you click Save, your change is sent to the server and saved in the ShoreTel database. All other system components at each site are automatically and immediately notified and updated.

ShoreWare Director is on the same server as the Integrated Voice Mail. This server can be configured as robust as you prefer since it is not hardware embedded within the system architecture. Unlike other systems that only administer a single site, ShoreWare Director can administer all sites within the system via your LAN or Web access. ShoreWare also administers all user applications and provides maintenance access for all locations.