Mitel
6110 Contact Center Management
Effective Contact Center management means having the right resources, in the right place at the right times to handle an accurately forecasted workload at service level with quality.
The Mitel 6110 Contact Center Management solution provides advanced, browser-based capabilities for:
- Historical reporting on all agents and queues over any date and time horizon.
- Viewing the historical events for a particular date, in simulated real time.
- Real-time monitoring of all contact center activities for queues and agents.
- Forecasting the number of agents required to meet service level goals based on historical data and what-if scenarios.
- Sending online messages/broadcasts to agents and supervisors quickly and securely.
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