Mitel
Automatic Call Distribution
Automatic Call Distribution is a specialized application that allows call centers to route incoming calls based on customer definable options.
Typical ACD applications include ticket reservation offices, telephone order desks, and customer service departments. Mitel ACD is an advanced feature package that is fully integrated with the 3300, providing capabilities for:
- Call Distribution
- Agent Mobility
- Management and Reporting
- Feature Configuration
- Administration
- Recorded Announcement Devices
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